Frequently Asked Questions

    Orders & Shipping

    When will my order ship?
    Orders are processed within 2–5 business days. You will receive a confirmation email once your order has shipped.

    Do you ship internationally?
    Currently just Canada and United States Of America. Please note that international customers are responsible for any customs duties or taxes charged by their country.

    How long does shipping take?

    Domestic orders: 5–10 business days

    International orders: 10–30 business days (depending on location and customs clearance)

    How do I track my order?
    Once your order has shipped, you will receive an email with a tracking number.

    Returns & Exchanges

    What is your return policy?
    All sales are final unless the item arrives damaged or defective. If there is an issue with your order, please contact us under the "contacts" tab within 7 days of delivery.

    Can I exchange for a different size or item?
    Due to limited stock, we are unable to offer size or item exchanges. Please refer to the sizes in the product description before placing your order.

    What if my order arrives damaged?
    Please email us with your order number and clear photos of the damage. We will work with you to resolve the issue.

    Products & Availability

    Will sold-out items be restocked?
    Most of our items are limited releases and may not be restocked. For updates, please subscribe to our newsletter or follow us on social media.

    How do I know what size to order?
    Each product page has the approximate size in the description.

    Payments

    What payment methods do you accept?
    We accept major credit cards, PayPal, Apple Pay, and other secure payment options available at checkout.

    Is my payment information secure?
    Yes. All transactions are encrypted and processed securely. We do not store payment details.

    Other Questions

    Can I update my shipping address after placing an order?
    If your order has not shipped, please contact us as soon as possible with your order number and updated address.

    Do you offer custom orders?
    We do not offer custom orders at this time. Any special collaborations or limited releases will be announced through our official channels.

    How can I stay updated on new releases?
    The best way to stay informed is by subscribing to our email newsletter or following us on social media.